Serene Hill Retreat, Coonoor, Tamil Nadu.

• Guests are requested to read and understand the Cancellation and Refund Policies applicable before making a booking.
• In the unfortunate event that you are unable to join us on the dates of the reservation, please review the cancellation policy below:

The Policy

• Reservations canceled 15 days or prior to the check-in date will incur a 10% administrative fee.
• Reservations canceled 8 – 14 days prior to the check-in date will incur a 50% cancellation charge.
• No date changes or refunds will be entertained for any cancellations within 7 days of the scheduled check-in date.
• No date changes or refunds will be entertained for any stays during the Long Weekend, Diwali, Christmas (19 – 25 Dec) and New Year (26 Dec – 1 Jan) periods.
• All valid refund requests will be processed via cheques.

Rescheduling Policy:

• House of Villas charges a 10% Rescheduling Charge + Taxes for any bookings that may have to be rescheduled.
• The new booking can be made on the same property during any non-peak weekdays, Check-In applicable up to 3 months from the original date of Check-In.

Processing Refunds

• In case of any refunds that House of Villas owes Guest(s), the processing shall be completed within 30 working days to the card /account used while booking.
• A nominal cancellation fee of 5% shall be levied for processing refunds by House of Villas. This charge is levied to cover payment gateway charges along with a minimal processing charge.